![]() Unfortunately, we cannot handle the claim on your behalf. We are here to guide you with any issues you have with items under warranty. (Please contact us immediately for any address updates.) If a package is delivered to the wrong address due to an incorrect address entered by the customer, a refund will not be issued unless the product is returned in unused and brand-new condition.Online orders may only be returned via delivery to the indicated address, not in-store.If we ship outside of the US, there are no returns permitted. If for any reason you would like to return a new item, Mega Babies offers a 30-day return policy with a 100% money-back guarantee (with the exception of the return shipping fee and late fees). We value our customers and want them to be pleased with their purchases. We at Mega Babies pride ourselves on our excellent customer service. In-stock items will be shipped within 2-3 business days.If you fail to reach the manufacturer, Mega Babies will do its best to assist you. Claims must be filed directly with the manufacturer. It will then be our discretion to provide a refund in the form of store credit only. Should an uninsured package get lost in transit and the carrier claim is denied, the customer will be required to submit an affidavit. Customers are encouraged to select package insurance at checkout.If a package is undeliverable (e.g., wrong address/ missing unit/apartment #) or refused, we will assess a refusal fee plus our actual shipping costs which include the freight to and from the customer.If a package is delivered to the wrong address due to an incorrect address entered by customer, a refund will not be issued unless the product is returned in unused and brand-new condition.Any items received as a gift can be exchanged for store credit only.The customer is responsible for the return shipping fee.Please allow 1-2 weeks for returns to be processed.Any refund payment will be credited to the credit card used when purchased.Custom and specialty orders (furniture, mattresses, etc.) are non-refundable and non-returnable.Clearance and reduced items are final sale items and cannot be returned.However, if we observe any damage to the product upon its return to us, the return may be refused or only a partial refund will be provided. You may take the product out of the box to check if it meets your expectations.Items to be returned need to be in unused and brand-new condition, must include all merchandise tags, and must be in the original packaging.Returns shipped after 5 business days of receiving the RMA # may incur a late fee.If for any reason you would like to return a new item, Mega Babies offers a 30-day return policy with a 100% money back guarantee (with the exception of the return shipping fee and late fees). If we ship outside of the US, there are no returns permitted. There is no free shipping for these orders. Alaska, Hawaii, and US Territories: Customers may be contacted after an order is placed to inform them of potential changes in shipping charges.Applicable shipping fees will be calculated at checkout. Most orders exceeding $74.99 (USD) are eligible for free shipping, all other orders will incur a shipping fee.Pre-order or special-order items will have the estimated availability and/or shipping date mentioned on the product page.In stock items will be shipped within 2-3 business days.During the one-year warranty period, the manufacturer will repair or provide parts at no charge to you. Warranty:This product carries a warranty against all defects in workmanship and materials for one year, from the date of the original purchase. Polybrominated Diphenyl Ethers (PBDEs) free.Ash hardwood legs allow for a smooth rocking motion. The well-balanced Sleepytime Rocker is lightly padded and finely upholstered with a fitted back using bold and durable 100 percent woven natural fiber cotton prints. Schedule a call with one of our Personal Shoppers. Get instant help from a Nursery Specialist.Įmail our Nursery Specialists with any questions.Ĩ77.602.2742 Mon-Fri 8a-2p Pacific Frequently Asked QuestionsĬlick here to see our FAQs and get your question answered immediately.
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